Refund Policy

Thank you for shopping at cologneel.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tectigon It Solutions

“Goods” refers to the items offered for sale.

Orders” means a request by you to purchase goods from us.

Website refers to Tectigon It Solutions accessible from Tectigon It Solutions

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to return / replace your order within 10 days with proper reason for doing so.

The deadline for returning / replacing an Order is 10 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email containing:

Reason for return / replacement

Unboxing video of the products

A copy of Invoice received

If required, we will refund you no later than 10 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-9960360155